WHY this Enablement Package?
Numerous B2C and B2B businesses are becoming customer-centric and adapting CX practices. If you’re one of them, congrats! Did you know there is a great synergy between SAFe and CX / UX practices? Let us know you how to best integrate them for maximum customer satisfaction, loyalty, and ultimately higher business revenue.
Key Benefits
- Realize all the great benefits of CX and customer-centricity
- Lower cost, faster time to market, and higher customer satisfaction from implementing LEAN UX practices already part of SAFe
- Clarity of CX and UX practices across the whole enterprise resulting in better cross-team performance and lower friction
HOW is this delivered?
This is delivered through a combination of focused direct mentorship, group training, and coaching supported by numerous resources and materials.
WHAT does it include?
- CX Master-Journey to Value Stream Alignment
- Workshop to align CX Master Journey with key organizational value streams
- Reference: SAFe Value Streams
- CX to LEAN UX Integration Training
- CX to LEAN UX / UI Training (custom)
- Reference: SAFe LEAN UX
- Optional: LEAN CX Process Optimization
- Assistance optimizing Customer Journeys based on LEAN principles
- Reference: SAFe LEAN UX & PI Planning Guidance
- Optional: Integrating “Voice of Customer” with SAFe Customer Engagement and Testing
- Workshop to align CX Voice of Customer practices with SAFe Customer Engagement and Testing practices
- Reference: SAFe Customer Overview
Cost Savings up to 40%
Costs vary greatly depending on size of organization, complexity of implementation, options you select, and number of people to be trained.
However, doing these activities in a single package will save you up to 40% (vs doing these separately).
Next Steps
Please contact us to discuss this package and its options.
