Increase Revenue with Customer Centricity & Human Centered Design
Some organizations optimize to minimize their expenses. Others optimize to further maximize their revenue. How? By elevating their customer experiences.
More than a set of principles & practices, customer-centricity requires transforming your leaders & your strategies.
Audience: Managers, Directors, VPs,
& CXOs driving large organizational changes / transformations
Available Formats & Related Outcomes
Executive Retreat
one day or half day (either virtual or on-site)
$2,800 CAN / $2,000 US *
Foundational Knowledge
- Discover the WHY & WHAT of Customer-Centricity
- Learn common Customer-centric principles & approaches
Hands-on Workshop
2 full days (on-site or virtual) or 4 half-days (virtual)
$13,000 CAN / $10,000 US *
Foundational + Applied Knowledge
- Items covered in Executive Retreat plus…
- Creating customer personas
- Creating customer journeys
- Reorganizing around value
6-Week Leader Series
6 sessions * 2-3 hrs. each (only virtual / on-site extra)
$26,000 CAN / $20,000 US *
Knowledge, Application, & Mindset
- Items covered in the Executive Retreat & Hands-on Workshop plus…
- Step-by-step coaching & peer assistance as you experiment & implement approaches learned
* Taxes, customizations, travel, room & board are extra. Location / workshop space is provided by the client.